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Also, our telephone line to your home arrived down in a windstorm one other night, as did our neighbors. We don't make use of a landline anymore, even so the cable is in the street and still linked on your home finish. I proposed that they just eliminate it fully. They mentioned as I did not have an active landline, they'd not mail a technician out to clean up the wire in the midst of the highway.
Now it is been two months and my difficulty with the billing hasn't been settled , I have already been customer Telus for more than twenty years which customer service is horrendous! I asked to talk to supervisor numerous again and again remaining. She said she would they also desired me to go to the shop in which I drop the mobile phone off and acquired the cell phone when I told her I did everything on the web she didn’t believe me? The cellular phone I gained the box was opened and there was no Actual physical Sim card and or Sim card I had asked for an eSIM, which wasn’t there. I had to go down to the store to receive why was my box open? Why wasn’t my box sealed? Mobile phone drop batteries is very pretty sluggish like my outdated telephone was way a lot better than this issue. I believe they gave me a aged phone is how they treat customers with extended since they reward loyalty ?!!!
If an automated assistant asks for The explanation of the phone, mention "I would like to make payment arrangements for my mobility bill".
How can I notice that human being. I think I'm heading into a new billing cycle and I are already functioning in circles for weeks
I'd also like to be aware of why this was taken out? Seems Silly that we now really need to phone tech support to complete something that we did not need the for previously
Payment impacting adjustments would require a cellular phone get in touch with but in advance of accomplishing that, have you experimented with the payment arrangement options on the net?
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I have not been so disappointed with a company. It is not possible to receive responses from Telus. My bill has long been changed a number of times considering that signing up with them a 12 months in the past following a promoter arrived to our door and drew us in with attractive provides. She even explained Telus would purchase Shaw's contract penalty to move us above. I regret just about every next of relocating. It will require up almost all of the afternoon to talk to somebody at Telus. Keep moments estimate an hour or so only to get forwarded to another person and placed on hold for an additional hour. My agreement agreement demonstrates what my Invoice need to be Nevertheless they arbitrarily alter my bill to 100.
so i known as the customer server (Jane) to solve the issue immediately after explaining the specific situation and what It is really take place, The agent just facet with her companion and he or she lied about the credits and discounts they removed from my account for a loyal customer with Telus and she reported the credits expired and not out there, she Imagine I am stupid, if the price reduction has expired i really should see the expiration day on my Monthly bill like i see on property service bill.
I am seeking the cell phone number to connect with to talk to a representative and thinking if they can be found in the weekend. I intend to make payment preparations and attempted to on chat, having said that they informed me I need to contact.
The TELUS team acknowledges that our Telus customer service perform spans a lot of Territories and Treaty places and we've been grateful for the traditional Awareness Keepers and Elders who will be with us right now, those who have long gone right before us as well as the youth that inspire us.
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Hello Everybody, I must Speak to customer service with reference to modifying a payment arrangement. I desired to know if there is an email or other solution to Call them simply because I am Performing, and many occasions I seek to call And do not get to talk to a person prior to I really have to dangle up.
I'm going to cancel every one of the services home and cellular with Telus and inform my family and friends to take action, that was the worst practical experience I received with Telus